Qatar 777 Seatguru
My wife and I travelled with Quatar for the first time between London Heathrow and Doha, the first and longest leg of our journey to India. 
I was generally happy with the flight experience and on the whole found the cabin crew to be helpful, courteous, very well presented and professional. Unfortunately I discovered shortly after take off that the entertainment unit for my seat position was not functioning. I brought this to the attention of members of the crew on two or three occasions, trying hard not to do so when crew were distributing meals and drinks. My wife also mentioned the issue on my behalf to crew one time further. I believe on each occasion crew undertook to reset the unit remotely which I'm sure they did however they did not return to check that the reset was successful which of course it was not. I anticipate that operation of the unit was not identified during checks in between flights otherwise crew would have been aware and reassigned the seat (there seemed to be plenty vacant) or at least have mentioned the shortcoming, I would have thought. In the end I figured that the crew were unable to deal with the issue, however I think you'll agree that someone should have come back to explain, and by current standards, this is a long journey to be without entertainment. I am sure that for an airline such as Quatar this can only be an unfortunate blip in an otherwise very classy operation. Note that my wife disagrees, her view being that the crew did not seem as available throughout the flight as she experienced on a long haul flight with another top carrier earlier this year. We are returning to the UK on 10th December and I hope the flight will be memorable for the excellent service rather than any problems and that I'll be in a position to award 5 stars for service and entertainment as well as the other categories. If you require further information regarding this issue my email address is: 2014anthony.richards@gmail.com.The country's flag carrier, Qatar Airways (QR) was founded in 1993. It is wholly owned by the government of Qatar. The airline operates from a hub at Hamad International Airport (DOH) and flies to about 150 destinations on all six inhabited continents. It also has codeshare agreements with 19 other carriers and is a member of the Oneworld alliance. Save I recently booked a flight on Qatar and discovered that on one leg they have introduced a new 777-300 with the dreaded 3-4-3 economy configuration. The seat maps on SeatGuru for my flight (QR904, 4-July-2016) still show the old 3-3-3 / 33 inch config. Boeing 777-300ER (77W) American Airlines Airbus A350-1000 (351) Qsuite Qatar Airways; Airbus A321neo Wizz Air; Airbus A320 American Airlines; Boeing 737-800 (738) TUI Airways.
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